All information on this site is provided in good faith and is accurate to the best of our knowledge. We accept that errors and omissions may occur, if you believe an error has been made please contact us.
MURRAY STREET VINEYARDS WEBSITE SALES POLICY:
The sale of wine to persons under the age of 18 is prohibited under the Liquor Licencing Act of 1997.
Prices and availability are subject to change without notice, and all prices are quoted in Australian dollars and include GST. Payment must be received before the wine will be dispatched.
Purchases made on the Murray Street Vineyards website are available for delivery in Australia only. For customers outside of Australia, please contact our Tasting Room to inquire about our international pricing and freight costs.
Except for orders of six-bottle packs or more, freight will be charged in addition to the quoted purchase price. Charges will be indicated during the checkout process and may vary according to the size and weight of your order and your location. All wines will be delivered to your nominated delivery address via Australia Post or courier during normal business hours. Orders are dispatched within 2 working days. Please allow 3 – 10 days for delivery depending on your location.
Murray Street Vineyards will provide a refund or replace stock if the wines are faulty or damaged upon delivery, provided they are inspected within 24 hours of delivery, and the fault or damage is reported to Murray Street Vineyards within 48 hours of delivery.
When purchasing from Murray Street Vineyards, card details are transmitted through a secure server using PayWay. Card data is not hosted by Murray Street Vineyards after processing.
Murray Street Vineyards regards customer privacy as an important part of our relationship with our customers.
Collection of Information
To access or take advantage of certain features of the site we may request that you provide personal information. Personal information may include: name, contact information including email address, demographic information such as post code, preferences and interests and other information relevant to customer surveys and/or offers we may have from time to time.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.
Any information collected by Murray Street Vineyards is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.
If you have registered as a member you may update or modify some of the information that you provided through the site, including your email marketing preferences, by logging into your member account. In addition you may deactivate your member account.
Use of Collection Information
We may store and use Personal Information for many purposes including to:
• Send you e-mail or mobile communications, such as newsletters and promotional offers;
• Send you information regarding the site, including features, products or services;
• Complete a transaction or authorise a purchase that you have requested;
• Verify the accuracy of information you submitted to us;
• Monitor, administer or improve the site or develop future web site;
• Audit the use of the site;
• Contact you about the site or inquiries you make through the site;
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL).
When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at firstname.lastname@example.org
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at email@example.com
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Murray Street Vineyards uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at firstname.lastname@example.org
Murray Street Vineyards may at its discretion use other third parties to provide sales and marketing services for our business processes. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose.
Murray Street Vineyards does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on the Murray Street Vineyards site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.murraystreet.com.au
Sales made via a Direct Wine Advisor
Please be aware that if you purchase wine from us following a telephone call from a Direct Wine Advisor that any information you provide to us may be transferred offshore. By purchasing in this way, you fully understand and consent to the transfer, collection, storage and processing of the information offshore. In addition you fully understand and consent to the transfer, collection, storage and processing of the information inside of Australia.
RESOLVING PRIVACY ISSUES:
If you have an issue which you wish to raise with us, please contact:
Murray Street Vineyards
ABN 35 101 197 693
Phone/Fax: +61 8 8562 8373
Post: PO Box 278, Murray Street, Greenock SA 5360, Australia